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For account set-up/password issues, please contact the EdPortal Help Desk:

For all other customer support, please contact the Iowa ELPA21 Help Desk:

Chat

Please check with your District Coordinator if you have questions about the administration of Iowa ELPA21. Contact the Iowa EdPortal at ed.portal@iowa.gov for assistance creating an Enterprise A&A account.

You can chat with a member of the Iowa Help Desk for technical assistance with Iowa ELPA21. Please enter your name, school district, and email address where we can contact you if our connection is lost.

If our chat support team is unavailable during service hours, please feel free to contact us via phone or email.

Service hours are Monday through Friday, 7:00AM to 7:00PM Central and 7:00AM to 9:00PM Central during the TIDE registration window and the testing window.

Iowa ELPA21 Hours of Operation
Monday – Friday 7:00 am to 7:00 pm Central Time

To ensure that your issue is resolved in a timely fashion, please gather as much of the following information as possible:

Date and time of the error
Error code number and message
Your operating system (e.g., Windows 8), Internet browser (e.g., Firefox 40), and version of affected computers
SSID number of the affected student(s)

  • For security reasons, do not include names.
Session ID
Grade, subject, test, and question number (if applicable)

  • For test security reasons, do not describe the content of the question.
If you are reporting for another person, please provide the other person’s contact information if possible.