Contact Us

For account set-up/password issues, please contact the EdPortal Help Desk:

For all other customer support, please contact the Iowa ELPA21 Help Desk:

 Iowa ELPA21 Hours of Operation
Monday – Friday 7:00 am to 7:00 pm Central Time
Monday – Friday 7:00 am to 9:00 pm Central Time (during registration and Operational test window)

To ensure that your issue is resolved in a timely fashion, please gather as much of the following information as possible:

Date and time of the error
Error code number and message
Your operating system (e.g., Windows 8), Internet browser (e.g., Firefox 40), and version of affected computers
SSID number of the affected student(s)

  • For security reasons, do not include names.
Session ID
Grade, subject, test, and question number (if applicable)

  • For test security reasons, do not describe the content of the question.
If you are reporting for another person, please provide the other person’s contact information if possible.